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TERMS OF PAYMENT AND DELIVERY

NOTES ON DELIVERY AND SHIPPING COSTS

Shipping is completed by UPS - our exclusive logistics partner.
Standard delivery time.
USA No shipping costs * 3-5 business days.

* from an order value of $50.00 free shipping, otherwise $7.00.


SHIPPING TO OTHER COUNTRIES

The shipping costs for deliveries to other countries are stated in the following overview of shipping costs.

The cost for delivery includes actual delivery, shipping, and export charges. The import charges and taxes are not included in the delivery or export charges.

COUNTRY SHIPPING COSTS DELIVERY TIME
Argentina $10.90 7-10 Business days
Brazil $10.90 7-10 Business days
Canada $10.90 7-10 Business days
Chile $10.90 7-10 Business days
Costa Rica $10.90 7-10 Business days
Mexico $10.90 7-10 Business days
Peru $10.90 7-10 Business days
Uruguay $10.90 7-10 Business days
Venezuela $10.90 7-10 Business days


DELIVERY TERMS

The products ordered by the customer will be delivered to the address specified by the customer in the order form.

DELAY IN DELIVERY

Should a delivery be delayed, the customer is required to inform OLIVEDA customer service as soon as possible by email (orderus@oliveda.com) or contact form. We will then contact the shipping service to initiate a search. Research can take some time, but we attempt to resolve all delivery issues within 2 weeks of becoming aware of the delay.

Once the customer has received the package, he must check the content for accuracy. Any discrepancies (incompleteness, product damage, defective packaging, etc.) must be immediately reported to OLIVEDA Customer Service by the customer at orderus@oliveda.com.

DELIVERY STATUS

We process your orders from Monday through Friday in the order in which they are received.

If you have any questions regarding your order, please send us an e-mail to: orderus@oliveda.com or use our contact form. We're here to help.

MODIFICATION OF THE ORDER

If you wish to change an order you have already placed, please send an e-mail with the subject "Order Change" to our customer service to orderus@oliveda.com.

In order to process your request, we also need your order number. We will do our best to honor your change request.

DELIVERY PROBLEMS

If a product is missing in your delivery, a product is damaged, or your order is not correct for another reason, please contact our customer service immediately at orderus@oliveda.com. We will process your request as quickly and efficiently as possible.

The estimated shipping costs can only be used if the cart is not empty.
* All prices exclusive legal TAX